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Terms of Service

Last Updated: January 18, 2025

1. Agreement to Terms

Welcome to Skyabove. These Terms of Service ("Terms") govern your access to and use of our website, services, and products (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Services. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

Skyabove provides comprehensive marketing, AI development, automation, and business growth services, including but not limited to:

  • Marketing strategy and campaign management
  • AI-powered content creation and optimization
  • Website development and design
  • Search engine optimization (SEO) and local search
  • Social media marketing and management
  • Search engine marketing (SEM) and display advertising
  • Growth marketing and conversion rate optimization
  • AI visibility and emerging technology implementation
  • Business automation and AI integration
  • Analytics and performance tracking

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

3. Service Plans and Pricing

3.1 Pricing

Our comprehensive marketing and AI services start at $3,500 per month. Pricing may vary based on the scope of services, complexity, and specific client needs. All pricing will be outlined in a separate service agreement or statement of work.

3.2 Payment Terms

  • Services are billed monthly in advance
  • Payment is due upon receipt of invoice
  • We accept payment via credit card, ACH transfer, or wire transfer
  • Late payments may be subject to a 1.5% monthly interest charge
  • Setup fees or onboarding costs may apply and will be specified in your agreement

3.3 Commitment Period

Our services require a 3-month minimum commitment. After the initial 3-month period, services continue on a month-to-month basis unless otherwise specified in your service agreement.

3.4 Price Changes

We reserve the right to adjust pricing with 30 days' written notice. Price changes will not affect your current billing cycle.

4. Cancellation and Refunds

4.1 Cancellation by Client

You may cancel your services after the 3-month minimum commitment period by providing 30 days' written notice. Cancellation during the initial 3-month period may result in payment of remaining commitment fees.

4.2 Cancellation by Skyabove

We reserve the right to terminate services immediately if you:

  • Violate these Terms of Service
  • Fail to make payment within 15 days of the due date
  • Engage in illegal, fraudulent, or abusive behavior
  • Provide false or misleading information

4.3 Refund Policy

Services are provided on a month-to-month basis. We do not provide refunds for partial months or unused services. All fees paid are non-refundable unless otherwise specified in writing.

5. Client Responsibilities

5.1 Cooperation and Information

You agree to:

  • Provide accurate, complete, and timely information necessary to perform the services
  • Grant access to necessary accounts, platforms, and systems
  • Respond to requests for feedback, approvals, and decisions in a timely manner
  • Assign a primary point of contact for communication
  • Provide brand guidelines, assets, and content as needed

5.2 Account Access

You are responsible for maintaining the confidentiality of any account credentials you provide to us. You agree to notify us immediately of any unauthorized use of your accounts.

5.3 Compliance

You represent and warrant that your business, products, and services comply with all applicable laws, regulations, and industry standards. You are responsible for ensuring that all content and materials you provide do not infringe on third-party rights or violate any laws.

6. Intellectual Property Rights

6.1 Ownership of Deliverables

Upon full payment for services, you will own the following deliverables created specifically for you:

  • Custom website code and design (excluding third-party components)
  • Original content created for your campaigns
  • Custom graphics and visual assets created specifically for your brand
  • Campaign strategies and documentation

6.2 Skyabove Property

Skyabove retains ownership of:

  • Proprietary tools, processes, and methodologies
  • AI systems and automation frameworks
  • Templates, frameworks, and pre-existing materials
  • Analytics systems and reporting tools
  • Know-how and intellectual property developed before or independent of your engagement

6.3 Third-Party Accounts and Assets

You own and retain full access to:

  • All social media accounts created or managed on your behalf
  • Advertising accounts (Google Ads, Meta Ads, LinkedIn, etc.)
  • Domain names and hosting accounts
  • Email marketing lists and CRM data
  • Analytics accounts and historical data
  • Developed audiences and custom segments

6.4 License to Use

You grant Skyabove a limited, non-exclusive license to use your brand assets, content, and materials solely for the purpose of providing services under this agreement.

6.5 Portfolio Rights

Unless you specifically request otherwise in writing, Skyabove may use your project as a case study and include it in our portfolio, marketing materials, and client presentations. We will not disclose confidential or sensitive information without your express written consent.

7. Confidentiality

7.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our engagement, including:

  • Business strategies and plans
  • Financial information
  • Customer data and lists
  • Trade secrets and proprietary processes
  • Campaign performance data

7.2 Exceptions

Confidential information does not include information that:

  • Is or becomes publicly available through no breach of this agreement
  • Was rightfully known prior to disclosure
  • Is independently developed without use of confidential information
  • Must be disclosed by law or court order

8. Warranties and Disclaimers

8.1 Our Warranties

Skyabove warrants that:

  • Services will be performed in a professional and workmanlike manner
  • We have the right and authority to provide the services
  • Services will comply with applicable laws and regulations
  • We will use commercially reasonable efforts to achieve agreed-upon objectives

8.2 No Guarantee of Results

While we strive to deliver exceptional results, we cannot and do not guarantee specific outcomes, including but not limited to:

  • Specific ROAS, conversion rates, or revenue targets
  • Search engine rankings or placement
  • Social media follower growth or engagement rates
  • Website traffic levels or lead generation numbers

Marketing performance depends on numerous factors beyond our control, including market conditions, competition, product quality, pricing, and customer behavior.

8.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

9.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKYABOVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, EVEN IF SKYABOVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Cap on Liability

IN NO EVENT SHALL SKYABOVE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO SKYABOVE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.3 Exceptions

Nothing in these Terms shall limit our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

10. Indemnification

You agree to indemnify, defend, and hold harmless Skyabove, its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Content, materials, or information you provide to us
  • Your products, services, or business practices
  • Misuse of our services or deliverables

11. Third-Party Services and Tools

Our services may utilize third-party platforms, tools, and services, including but not limited to:

  • Google Ads, Analytics, and Search Console
  • Meta (Facebook/Instagram) Business Suite and Ads
  • AI platforms (OpenAI, Anthropic, Google, etc.)
  • Content creation tools (Midjourney, DALL-E, Canva, etc.)
  • Marketing automation platforms
  • Analytics and tracking services

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the performance, availability, or practices of third-party services.

12. Term and Termination

12.1 Term

These Terms begin when you first access our Services or sign a service agreement and continue until terminated in accordance with these Terms.

12.2 Effect of Termination

Upon termination:

  • You must pay all outstanding fees and charges
  • We will provide access to deliverables and data you own
  • We may delete or archive your data after 30 days (unless legally required to retain)
  • Provisions that by their nature should survive termination will survive (e.g., intellectual property, confidentiality, limitation of liability)

13. Dispute Resolution

13.1 Informal Resolution

If a dispute arises, the parties agree to first attempt to resolve it through good-faith negotiation for at least 30 days before pursuing formal dispute resolution.

13.2 Arbitration

Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Austin, Texas.

13.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action.

14. General Provisions

14.1 Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

14.2 Entire Agreement

These Terms, together with any service agreement or statement of work, constitute the entire agreement between you and Skyabove regarding the Services and supersede all prior agreements and understandings.

14.3 Amendments

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

14.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.5 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

14.6 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.7 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet service failures.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Skyabove

Email: legal@skyabove.com

Phone: (951) 760-0896

Address: Austin, Texas, United States

16. Acceptance

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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